Question 1

Can I order online?

Accepted Answer

Yes. Add items to your cart and finalize via WhatsApp or email. We confirm availability and send a payment link. Store pickup is always possible.

Question 2

How does shipping work?

Accepted Answer

Free shipping in the Netherlands above 75 EUR (otherwise 5.95 EUR). Belgium 7.95 EUR. Germany 8.95 EUR. We typically dispatch within 1 to 2 working days.

Question 3

Can I return something?

Accepted Answer

Yes, within 14 days of receipt, unworn and with tag. No returns on sale items and jewellery.

Question 4

Do you offer gift cards?

Accepted Answer

Of course. From 25 EUR, in any value you like. Available in store and on request by post.

Question 5

Do you offer personal styling?

Accepted Answer

Yes. We're happy to plan an hour with you, free of charge. Send us a message and we'll find a slot.

Question 6

Do you stock brands I can buy elsewhere?

Accepted Answer

Some of our brands are international, others are smaller and more exclusive. We mix on purpose.

Question 7

Can I visit outside opening hours?

Accepted Answer

Mondays are by appointment. For evening shopping with friends you can book a private session.

Question 8

Do you also stock home pieces?

Accepted Answer

Yes, vases, scents, small ceramics and seasonal accessories. We see lifestyle as one whole.

Question 9

Do you stock sizes above 42?

Accepted Answer

Our main collection runs from XS to XL, with jeans up to size 32. Ask about specific styles.

Question 10

Are you on Instagram?

Accepted Answer

Follow @by_lux__. New arrivals often appear there first.

Answers to the questions we get most